Terms and Conditions for Removal Van Shepherdsbush

These Terms and Conditions apply to the provision of removal van services by Removal Van Shepherdsbush (“we”, “us”, “our”) to any customer (“you”, “your”) who books, accepts, or uses our services. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing a booking, as they set out the basis on which we deliver removals, loading, transport, unloading, and related services.

Our service is designed to support domestic and commercial moves, furniture transport, and general relocation work agreed at the time of booking. These terms apply to the extent permitted by law and do not affect your statutory rights as a consumer where applicable. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

In these terms, references to a “booking” include any confirmed arrangement made by phone, email, online form, written acceptance, or any other method through which a quotation is accepted. A quotation is based on the information you provide, including property access, item volume, parking conditions, stairs, lift access, special handling needs, and time constraints. If the information changes, the service may need to be re-priced or rescheduled.

Booking Process
To arrange a move with Removal Van Shepherdsbush, you must provide accurate details about the items to be moved, collection and delivery addresses, preferred dates, access restrictions, and any items requiring extra care. We may issue an estimate or fixed quotation depending on the information supplied. A booking is only confirmed once we have received your acceptance and any required deposit or pre-authorisation, where applicable.

We reserve the right to refuse or cancel a booking if we believe the service requested is unsafe, unlawful, outside our capabilities, or materially different from the details originally provided. We may also require additional information before confirming the move, such as photographs, inventories, or access notes. You are responsible for checking that all booking information is correct and for notifying us promptly of any changes.

Unless otherwise agreed in writing, the service will begin and end at the addresses stated in the booking confirmation. Any request to add stops, change destinations, alter move dates, or increase the volume of items may affect availability and price. We are not liable for delays caused by incomplete information, inaccessible premises, parking restrictions, traffic, weather, or other matters outside our reasonable control.

Payments
Payment terms will be explained at the point of quotation or booking. In general, payment may be due in full on completion of the service, or partly in advance where a deposit has been requested. We accept payment methods notified in advance and may refuse cashless or other payment methods if not previously agreed. If a deposit is required, the booking may not be secured until that deposit has cleared.

All prices are stated in pounds sterling unless otherwise agreed. Where a quotation is based on estimated time, access, or volume, the final charge may change if the actual work differs materially from the description given during booking. Additional charges may apply for waiting time, congestion, extra labour, difficult access, dismantling, reassembly, packing materials, or movement of items not disclosed beforehand. Any extra cost will be discussed where reasonably possible before it is incurred.

Late or failed payments may result in interest, administrative charges, recovery costs, or suspension of future services, to the extent permitted by law. If payment is made by card or bank transfer, you are responsible for ensuring the payment is authorised and successful. Ownership of any goods transported does not transfer to us at any stage, but we may retain a lien or withhold delivery where lawful until all outstanding sums are paid.

Cancellations, Rescheduling and Delays
You may cancel or reschedule a booking by giving notice as soon as possible. Cancellation fees may apply depending on how much notice is given, whether vehicles or staff have already been allocated, and whether the move was arranged at short notice. Where a deposit has been paid, part or all of it may be retained to cover losses, administrative costs, or non-recoverable expenses, subject to applicable consumer law.

If you request to reschedule, we will do our best to offer an alternative date, but availability cannot be guaranteed. If we are delayed due to traffic, weather, vehicle issues, road closures, or events beyond our control, we will aim to update you and provide a revised estimated arrival time. Such delays do not automatically entitle you to a refund unless required by law or specifically agreed in writing.

We may cancel or postpone a booking if circumstances make it impossible, unsafe, or unlawful to complete the service, including but not limited to severe weather, vehicle breakdown, staff unavailability, suspected fraud, unpaid balances, or inaccurate information provided by you. In such cases, our liability will be limited to refunding any amount paid for the cancelled portion of the service, unless a different remedy is required by law.

Customer Responsibilities
You must ensure that all items are properly packed, labelled, and suitable for transport unless we have expressly agreed to pack them. Fragile items, valuables, and items of sentimental or exceptional value should be separately identified and handled in accordance with any agreed special instructions. You are responsible for disconnecting appliances, securing loose parts, emptying fuel where required by law, and ensuring that items are safe for loading.

You must provide clear access to the collection and delivery premises, including parking arrangements where necessary. If permits, visitor passes, building approvals, lift bookings, or entry restrictions are needed, it is your responsibility to arrange them unless we expressly agree otherwise. Any failure to do so may cause delay, additional charges, or cancellation of the service. Our team may refuse to carry items that are unsafe, excessively heavy, or likely to cause injury or damage.

You must also ensure that no prohibited, dangerous, unlawful, or highly restricted items are included in the move unless they have been disclosed in advance and accepted in writing. This includes items such as explosives, hazardous chemicals, pressurised containers, illegal goods, and any items requiring specialist handling or licensing beyond the scope of a standard removal van service. Undeclared prohibited items may be removed from the job, reported where necessary, or cause the service to be terminated.

Liability and Insurance
We will take reasonable care in the handling and transportation of your goods. However, except where prohibited by law, we are not liable for loss or damage arising from items that were improperly packed, inherently defective, fragile without notice, or loaded by you against our advice. We are also not responsible for pre-existing damage, normal wear and tear, minor scuffs, or damage resulting from disassembly or reassembly requested by you unless caused by our negligence.

Our liability for damage caused by our negligence will be limited, to the extent permitted by law, to the reasonable repair cost or replacement value of the affected item, subject to any agreed insurance terms and any applicable claim procedure. We may require evidence such as photographs, purchase details, valuation evidence, or inspection of the item before assessing any claim. Claims must be notified promptly and in any event within a reasonable time after the service.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under English law. Where our liability is lawfully excluded or limited, the same applies to our employees, agents, and subcontractors. Any insurance arrangements are subject to the relevant policy terms, exclusions, and claim conditions.

Waste Regulations and Disposal
Where our service includes the removal of unwanted items, packaging, or household waste, such items will only be handled in accordance with applicable waste legislation and environmental requirements. We do not operate as an unlicensed waste carrier where licensing is required, and we will only collect and dispose of waste within the scope of any relevant permission, registration, or lawful exemption. You must not ask us to remove controlled waste unlawfully.

It is your responsibility to tell us whether any items are to be transported for reuse, donation, disposal, or recycling. Misdescription of waste can create legal risk and may result in refusal of collection or additional charges. We may ask for confirmation of the origin and nature of waste items, and we may decline items containing hazardous materials, contaminated goods, or substances that require specialist disposal.

Where we take responsibility for waste disposal, we will use reasonable efforts to dispose of items appropriately and in line with environmental duties. You remain responsible for ensuring that any waste handed over to us is lawful to transfer and does not contain prohibited materials. If you request disposal of electrical goods, batteries, paint, oil, or similar items, additional rules may apply and may affect the service price or availability.

Conduct, Access and Operational Limits
Our team may refuse to continue work where conditions become unsafe, abusive, or materially different from those agreed. We expect reasonable behaviour from all parties and may leave the premises if staff are threatened, harassed, or exposed to unsafe working conditions. If work is suspended due to such issues, full charges may still apply for time spent, travel, and resources already committed.

You are responsible for making sure the property is ready for moving on the agreed day. This includes protecting floors where needed, moving obstacles, keeping children and pets away from work areas, and ensuring that keys, codes, or access arrangements are available when required. We are not responsible for delays caused by lack of readiness or by third parties whose actions are outside our control.

Subcontracting may be used where necessary to complete the service efficiently or due to operational requirements. Any subcontractor engaged by us will be expected to work to standards consistent with these terms. We remain responsible for the service provided, subject always to lawful limitations and the specific circumstances of the job.

Complaints and Notices
If you are unhappy with any aspect of the service, you should notify us as soon as reasonably possible so that we can investigate and, where appropriate, take corrective action. Delayed notification may make it harder to assess the issue. Any formal notice under these terms should be given in writing using the method agreed at booking or another reasonable method that allows us to confirm receipt.

We may update these Terms and Conditions from time to time. The version applicable to your booking will be the version in force when your booking is confirmed, unless a change is required by law and must apply earlier. If any variation is agreed between us in writing, that variation will take precedence over the relevant part of these terms for that specific booking only.

General Provisions
These terms form the entire agreement between you and us in relation to the service, except where a separate written agreement states otherwise. No person who is not a party to this agreement shall have any rights to enforce it under the Contracts (Rights of Third Parties) Act 1999, unless we agree otherwise in writing. If we do not enforce any right immediately, that does not mean we have waived it.

Any headings used in these terms are for convenience only and do not affect interpretation. References to the singular include the plural and vice versa where the context permits. If there is any conflict between a quotation and these terms, the quotation will prevail only to the extent of that conflict and only if it is expressly stated to override these terms.

Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer protection rules require otherwise. By booking Removal Van Shepherdsbush, you agree to this legal framework.

Final Provisions
Nothing in these terms limits your statutory rights as a consumer where those rights apply. If you are booking on behalf of a business, you confirm that you have authority to bind that business and that the service is being arranged for business purposes where applicable. We recommend that you retain a copy of these terms and your booking confirmation for your records.

By proceeding with a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions for removal van services. They are intended to create a fair and transparent basis for the service relationship, covering booking, payment, cancellation, liability, waste handling, and lawful operation. If anything in your booking needs clarification, it should be resolved before the move date so that both parties can proceed with clear expectations.